Q: What is BargainPHV.com?
A: London's first LIVE interactive PHV/cab request & booking service. Airport transfer passengers can now get a legally licensed car/mpv to or from any London Airport. You can book a LIVE PHV on the 5Day service by entering your basic contact details like, name, phone, pick-up details & email.

Q: How can I tell if I'm getting a licenced Private Hire Vehicle (PHV) and Private Hire Driver (PHD)?
A: The PHV has two distinctive yellow discs on the top right-hand corner of the vehicle front & back
A: The PHD has a photographic ID badge with name, serial number and expiry date in a plastic seal

Q: How can I be sure the Private Hire Operator (PHO) is currently licensed?
A: Firstly I check this website http://www.tfl.gov.uk/tfl/businessandpartners/taxisandprivatehire/ph/licensing/ as to the (PHOs) validity. You can also check this at time of booking. Secondly, the (PHO) enters into a legally binding agreement with BargainPHV

Q: What are your London Airport to London prices?
A: All our prices are based on vehicle types with fares going to or from any London Airport. As long as your collection address/delivery address is within London's M25 these fares apply.

Heathrow, Stansted, Gatwick, Luton, London City - £33 Saloon, £37 Estate, £40 MPV5, £45, MPV6 & £53 Transit 7/8 people/luggage

Q: Are you not a mini-cab or minicab?
A: Not anymore. Legislation was created in London to distinguish between London taxi cabs from a normal minicab car, mpv & transit vehicles offering a per-mile/fixed fare charge.

Q: What is the difference between PHVs and London taxi cabs?
A: London taxi cabs must take the customer the direct route (shortest distance) and be metered for both journey and time. A PHV charge's either a fixed fare or per mile and can take you either the quickest or direct route dependant on prevailing traffic conditions.

Q: Why BargainPHV?

Low cost alternative to black cabs/taxi's when arriving in London. Average fare's to Central London £55, North or South London £65 one-way

With 100s of PHV's dropping off people at all London airport's on a daily basis travellers have a good chance of securing a BargainPHV at a bargain price

You are doing your bit for the environment by utilizing an existing PHV on the road who already has a fare for one-half of their journey. Your custom will stop another PHV being used just for your trip.

Approximately 90% of all PHV airport journeys only operate at 50% capacity

Q: How does the BargainPHV 5Day Service work?
A: Firstly look at the airport collections/arrivals pages. If you see a PHV that meets your passenger/luggage & time requirements click on the request button and enter your details. When you send your contact details you will return to the main screen and see your choice of PHV turn red informing the PHO of your request.

The PHO has 15 minutes to respond to your request and upon doing so will notify us by confirming whether the booking has been accepted. If your booking is successful then BargainPHV will get confirmation from the PHO and three emails are sent, one to BargainPHV, one to you and the other to the PHO. The vehicle will be automatically removed from the screen and you need do nothing more.

If your request was unanswered or declined by the PHO then the private hire vehicle will remain available on the BargainPHV.com website until expiry.

Q: How much time do the Private Hire Operators (PHO's) allow to get to the airport?
A: FinalPickUpTime is allowing approximately 2 hours travelling time which means you should arrive at Luton Airport around 16:00 hours.

Guidance notes for FinalPickUpTime's. The PHO’s will always leave between one and half to two hours travelling time to get to the airports.

Q: Why can't I book directly with BargainPHV?
A: BargainPHV is purely a marketing conduit between potential customers and licensed PHOs. The law prohibits unlicensed companies/vehicles/drivers to engage in hire & reward bookings.

Q: What if the PHO's vehicle is going to East London but I want to go to Central London should I still request the PHV?
A: Yes, when you are looking for a PHV always look for those vehicles that are going in your direction this gives you a better chance of securing a BargainPHV.

Q, What if the PHO's vehicle only goes half-way to my destination. For Example; The PHV final destination is Central London and I want to go to East London. Should I try and book the PHV?
A: You can try to book it but, the PHO is only obliged to take you as far as Central London for the fixed fare. You will have to pay a surcharge for the rest of the journey to East London.

Q: How do I know which Private Hire Driver (PHD) is mine at the airport?
A: The PHO will tell the PHD your name, where you are going, how many people being collected and any other information requested by you to be passed onto the PHD.

The PHD will display your name on a board. When you see this approach the PHD and follow this procedure: ask to see the PHD's badge, ask the PHD where you are going, ask for the PHO's name, when you get to the PHV check for the yellow disc's and if all is ok?, confirm the price. If you have problems call the PHO for assistance.

Q: What if I'm Disabled or a member of my party is disabled?
A: Remember to consider the vehicle space required to make your journey a pleasant experience. You must also inform the PHO of any special arrangements/requirements for your collection. All PHO's are bound by law to accept bookings from disabled passengers.

Q: I'm arriving in London for the first time and not sure where in London my destination is, Can you assist me?
A: Yes. Please read below and if you are still uncertain please email us.

Below are just a few of the main areas of London and is just a guide to help you in choosing the right BargainPHV. If you need further assistance with a location in London then please email assist@bargainphv.com or alternatively if you have a post code look at this site www.londontown.com/LondonPC

Central London - West End, Paddington, Kings Cross, Waterloo , Aldgate & City of London
E London - Upton Park, Canning Town, Whitechapel, Isle of Dogs, Canary Wharf, East Ham
NE London - Wansted, Forest Gate, Walthamstow, Leytonstone, Stratford, Manor Park, Hackney, (E London post codes - E2,3,4,5,8,9,10,11 & 18)
N London - Islington, Camden Town, Archway, Holloway, Wood Green
NW London - Wembley, Hampsted, Finchley, Golders Green, Edgware, Hendon, Kilburn
W London - Brentford, Ealing, Perivale, Hammersmith, Fulham, Chelsea, Chiswick, Kensington
S London - Morden, Tooting, Wandsworth, Southwark, Battersea, Brixton, Clapham
SW London - Kingston , Hounslow, Wimbledon, Richmond , Twickenham, Putney
SE London - Elephant & Castle, New Cross, Peckham, Lewisham, Greenwich , Blackheath, Plumsted, Charlton, Welling

Q: What Payment Types are accepted by the PHO's?
A: It depends on the PHO, but the website will advise you in advance if the PHV offered is either cash or credit/debit card or both. If paying by credit card most PHO's charge processing fees so be prepared to pay a little extra.

Security: NEVER, NEVER send your credit card details via email. When the PHO calls you, they will go through a security check with you, then you can pay for the PHV over the phone.

Q: Do touts exist at the airports?
A: Yes, touts operate at all London's Airports and if you've already paid for your PHV with your Credit Card then you should be safe from them.

BE WARNED: some touts may claim to be your driver and take you to their unlicensed car. ***check for the yellow discs on the PHV & ask to see the PHD's badge, finally ask the driver where you are going - DO NOT TELL THE DRIVER WHERE YOU ARE GOING. The PHD is always told where the client is going by the PHO

Cross-Check the details that the PHO gave you with the PHD and you will be ok

If you have any doubts or concerns then contact the PHO before getting into any vehicle. Don't be impatient be Safe!

Q: What if I'm paying Cash?
A: When approached by the PHD, ask to see their badge, ask the PHD where YOU are going, ask for the PHO's name, when you get to the PHV check for the yellow disc's, if all is ok?. Confirm the price. If in doubt call the PHO for clarification before you get into the vehicle.

Q: Should I have a grievance with the PHO can BargainPHV assist me?
A: If it relates to unanswered requests or overcharging then yes. BargainPHV can assist in resolving your issues with the PHO. Remember issues relating to lateness and drivers must be directed towards the PHO.

Should you have any queries then you can contact assist@bargainphv.com