Q: What is BargainPHV.com?
A: London's first LIVE interactive PHV request & booking service. Airport transfer passengers can now get a legally licensed car/mpv to or from any London Airport.

Q: How can I tell if I'm getting a licenced Private Hire Vehicle (PHV) and Private Hire Driver (PHD)?
A: The PHV has two distinctive yellow discs on the top right-hand corner of the vehicle front & back
A: The PHD has a photographic ID badge with name, serial number and expiry date in a plastic seal

Q: How can I be sure the Private Hire Operator (PHO) is currently licensed?
A: Firstly I check this website http://www.tfl.gov.uk/tfl/businessandpartners/taxisandprivatehire/ph/licensing/ as to the PHOs validity. You can also check this at time of booking. Secondly, the (PHO) enters into a legally binding agreement with BargainPHV

Q: Whats the difference between the 5Day London Airport Service and Airports&Ports?
A: On the 5Day Service you cannot communicate upto 30 days before booking, Ports and Airport to Airport transfers not available plus journeys outside London's M25 are not included

Q: How do I send a Request?
A: When registering for the first time you will be prompted to enter the main details. After you have registered your request will remain on-hold until you Login for the first time. When you’ve logged in your request will be live on the system and you need to wait for the PHOs to respond to your request.

Q: What happens when a PHO responds to my request?
A: You will receive a private message which will require you to send further details of your requirements. If sending this info in writing is too much work then just send your phone number and the PHO will gladly phone you, provided you are in the UK. If contacting from abroad use the PMB service.

Q: I’m abroad and need to change my arrival times at the airport, how can I contact the PHO?
A: Login to Airports&Ports and go to messages and reply to your PHOs last message to you. Sending the new information this way will alert the PHO that there is a message related to your specific Airport Request.

Q: I live outside the UK can I use Airports&Ports to request a BargainPHV?
A: YES, just register under Airports&Ports, send your request and chat to the PHO companies directly

Q: What is the difference between PHVs and London taxi cabs?
A: London taxi cabs must take the customer the direct route (shortest distance) and be metered for both journey and time. A PHV charge's either a fixed fare or per mile and can take you either the quickest or direct route dependant on prevailing traffic conditions.

Q: Why BargainPHV?
Low cost alternative to black cabs/taxi's when arriving in London. Average fare's to Central London £55, North or South London £65 one-way. Affordable return trips for Greater London based travellers. You are doing your bit for the environment by utilizing an existing PHV on the road who already has a fare for one-half of their journey. Your custom will stop another PHV being used just for your trip.

Approximately 90% of all PHV airport journeys only operate at 50% capacity

Q: Why can't I book directly with BargainPHV?
A: BargainPHV is purely a marketing conduit between potential customers and licensed PHOs. The law prohibits unlicensed companies/vehicles/drivers to engage in hire & reward bookings.

Q: How do I know which Private Hire Driver (PHD) is mine at the airport?
A: The PHO will tell the PHD your name, where you are going, how many people being collected and any other information requested by you to be passed onto the PHD.

The PHD will display your name on a board. When you see this approach the PHD and follow this procedure: ask to see the PHD's badge, ask the PHD where you are going, ask for the PHO's name, when you get to the PHV check for the yellow disc's and if all is ok?, confirm the price. If you have a problem call the PHO for assistance.

Q: What if I'm Disabled or a member of my party is disabled?
A: Remember to consider the vehicle space required to make your journey a pleasant experience. You must also inform the PHO of any special arrangements/requirements for your collection. All PHO's are bound by law to accept bookings from disabled passengers.

Q: What Payment Types are accepted by the PHO's?
A: It depends on the PHO, but the website will advise you in advance if the PHV offered is either cash or credit/debit card or both. If paying by credit card most PHO's charge processing fees so be prepared to pay a little extra.

Security: NEVER, NEVER send your credit card details via email. When the PHO calls you, they will go through a security check with you, then you can pay for the PHV over the phone.

Q: Do touts exist at the airports?
A: Yes, touts operate at all London's Airports and if you've already paid for your PHV with your Credit Card then you should be safe from them.

BE WARNED: some touts may claim to be your driver and take you to their unlicensed car. ***check for the yellow discs on the PHV & ask to see the PHD's badge, finally ask the driver where you are going - DO NOT TELL THE DRIVER WHERE YOU ARE GOING. The PHD is always told where the client is going by the PHO

Cross-Check the details that the PHO gave you with the PHD and you will be ok

If you have any doubts or concerns then contact the PHO before getting into any vehicle. Don't be impatient be Safe!

Q: What if I'm paying Cash?
A: When approached by the PHD, ask to see their badge, ask the PHD where YOU are going, ask for the PHO's name, when you get to the PHV check for the yellow disc's, if all is ok?. Confirm the price. If in doubt call the PHO for clarification before you get into the vehicle.

Q: Should I have a grievance with the PHO can BargainPHV assist me?
A: If it relates to unanswered requests or overcharging then yes. BargainPHV can assist in resolving your issues with the PHO. Remember issues relating to lateness and drivers must be directed towards the PHO.

Should you have any queries then you can contact assist@bargainphv.com