Introduction

CommuterShare is designed for sharing private hire vehicles whether you are an individual or group. Before you decide to register please take time to read the Terms of Service as the ‘Considerate’ service is different from the traditional mini-cab/cab door-to-door service.

Select either Within or Outside London's M25

Select 'Within M25' if starting and finishing your journey within London's M25. If any part of your journey takes you outside the M25 then select 'Outside M25'.

Individual or Group?

Individual – can select any PHV Type Saloon £7 one-way or £14 return to Transit8 £5 one-way to £10 return. Your journey must start and end within London’s M25.

Group - select the PHV Type that meets your group size or request a bigger PHV to make it cheaper but you will share with other passengers. See below;

PHV Type - Min/Max Passengers
Saloon 2/4
Estate 2/4
MPV5 4/5
MPV6 5/6
Transit7 6/7
Transit8 7/8

Two-sharing/couples for Saloon & Estate prices are set at £10.50 each and £7 each for three & four passengers one-way, MPV5 is £6.50 per passenger, MPV6 is £6 per passenger, Transit7 is £5.50 per passenger and Transit8 is £5 per passenger one-way. For return journeys just double the amounts so MPV6 will be £12 per passenger return.

Total Passengers

You must select from 1 to 8 passengers.

PHV

Select a PHV for one-way or return trips. Saloon/Estate 2 Passenger Prices are for sole use with no other passengers. What does MPV6 – 5/6 Passengers mean? Minimum of and Maximum of 6 Passengers, if an Individual selects this PHV they will share with a minimum of 4 other passengers.

Selecting Dates

You can choose same-day, daily, weekly or up to 29 days concurrently. If you want to go on Mon & Wed in the same week then you have to put in two requests. If it is Mon, Tue & Wed then you only need to put in one request.

Disabled/School Run

Only click one of these boxes if they apply to you otherwise leave selection on None.

Are you disabled?

If yes, please inform the PHO in the box provided, the time and additional space needed to facilitate pick-up and drop-off. This allows the PHOs to make space available for accompanying aids and make time for the journey.

School Run

There are two ways to use this service, 1; a group of parents can create their own school run. The first pick-up has to be a parent/carer/child-minder and they will be the point contact for all the children being transported. 2; Individual parents/carers can seek to transport their child as some PHOs transport SEN children throughout London and can offer Child Escort services.

Should you request a child escort for your child or group this will incur a small additional cost which the PHO will advise you during your discussions. No PHO will take school children alone.

An example of how to enter a request for a school based in SE10 with four children and a parent. Date from 07/07/2011 - Date to 11/07/2011 First Pick-up post code & time DA5 07:45 (parent) First Drop-off post code & Time DA5 09:20, Return pick-up DA5 15:00 and Return Drop-off DA5 16:20. When the PHO responds to this request inform them, via the online PMB service, of the childrens pick-up post codes & times and School drop-off post code (SE10) & time. You can choose from an MPV5 (£13) to Transit8 (£10) per person return dependent on availability. If you are in a Transit you may find that you could be joined by pupils with parent/escort going to the same school.

Your Requirements?

Briefly inform the PHOs of any aids or key details. You can explain in full when a PHO responds to your request.

First Pick-up Post Code (Group Requests Only)?

You have a choice, you can all be collected from the pick-up post code or we can collect your group along the way. If the latter make sure your pick-ups are heading in the same direction to your destination otherwise the PHOs will not continue with your request. Remember this is not a door-to-door service, see FAQs for more details.

What information you need to make a Request

Individual - Pick-up post code and drop-off post code and times, for Example; TW12 - 07:00 and SW1V – 08:15. If you want a return then you will be prompted to enter post codes and times.
Group - Click the ‘Total Passengers’ and select the total number of passengers required for the journey. Enter the 1st passenger pick-up and drop-off post codes and times.If collecting your group on-route to your destination make sure that all your passenger pick-ups & drop-offs are heading in the same direction. If the PHO has a problem with your multiple request they will tell you why.

Submitted Request

Once you’ve submitted your post codes and pick-up & drop-off times this will then be displayed to all the PHOs (Private Hire Operators). When a PHO responds to your request you can chat via the PMB service and discuss your requirements further. It is advisable to write key details, using the PMB service, to the PHO that way should there be problems there is an online record. A PHO will always be happy to call you so if you prefer that option just ask them by sending your phone number.

How and when to pay

After you have confirmed pick-up & drop-off details and times and taken all the necessary PHO contact details you need to make payment. It is recommended that you pay for journey(s) the day before your journey starts. Any earlier could be more of a problem for you as life takes unexpected twists & turns and you might not make the trip. Pay over the phone (the PHOs will call you) or via the PHO website.