CommuterShare Terms of Service

Before you register please read below;

Type of Service – Considerate

Brief
This is a new type of service that is different from the standard service you are accustomed to from cab & chauffeur companies. Please read-on to understand the differences and if you are not happy with this type of service do not register. If you register and use the Considerate Service then you agree to the terms of service as stated below.

Knowledge
This is a regional service not a local service so the drivers do not always know the best routes. Do not presume that the driver knows everything so, if you know of road closures, accidents or certain shortcuts just check with the driver that he knows what you know. It saves time!

Selecting a PHV
The Transit8 is the cheapest way of sharing a PHV to your chosen destination as an individual but should a PHO have a different type of PHV they will discuss this with you before booking as this will be a little bit more expensive. If you are booking as a Group then you can choose a bigger PHV to keep costs down but you will have additional passengers joining you on your journey. The minimum passenger booking per PHV are Saloon & Estate x 2 passengers, MPV5 x 4 passengers, MPV6 x 5 passengers, Transit7 x 6 passengers & Transit8 x 7 passengers. When a group client selects an MPV5 they must have at least 4 passengers to book this PHV. Minimum fares per PHV are £21 for a Saloon/Estate, £26 MPV5, £30 MPV6, £33 Transit7 & £35 Transit8

Disabled Passengers
When selecting a PHV please take into account any accompanying aids like wheelchairs, walking frames & guide dogs. When prompted by the online messaging system write and inform the PHO what space and assistance you need to safely enter and exit the PHV in a timely manner, not just at pick-up but drop-off as well. This is vital information that ensures all other passengers are able to get to their destinations on time.

Etiquette
You are respectfully reminded that all PHVs are no smoking, no eating (unless you are willing to pay the driver for cleaning-up after you and the other passengers do not object), no alcohol and no foul language. We welcome good manners, sense of humour and interesting conversation, if you are in the mood.

Waiting Times
Drivers will only be allowed to wait a maximum of 2mins, any longer would be unfair on the other passengers and the driver.

Pick-up & Drop-off
For a speedier journey we ask all passengers who live or work in awkward or congested areas to be prepared to be collected or dropped-off near work or home. In most case a door-to-door service can be achieved but prevailing traffic conditions/awkward road layouts may prevent this from happening.

Payment
Only advance payment will be accepted by the PHOs this saves time especially when people don’t have change or cash to hand.

No-Show
Should you not be at the agreed pick-up after 2mins has elapsed then the driver will always contact the office before leaving and the office will try and contact you. If no response then the driver will leave and you will not be entitled to a refund.

Wrong Pick-up point
In the event that either the driver or passengers are not at the right pick-up location the PHO office will coordinate between the two to meet-up.

Luggage
This service will not be able to facilitate large/excess luggage as there will not be any drop-offs/collections at airports. Should you want an airport service please go to the main BargainPHV website and request a PHV.

Personal Belongings
BargainPHV and the PHOs accept no liability for any loss of cash or items such as mobile phones, laptops, bags, shopping, purses, wallets, jewellery or anything else of value to you. Before you enter or exit a PHV make sure, before the driver sets-off, you have everything you need or had during the journey. If you feel you’ve left something in a PHV contact the PHO as soon as you’ve become aware so the driver can check their PHV.

Sickness
If you become ill overnight and can’t make your journey try and contact the PHO as soon as possible so as they may find a replacement passenger to refund your fare. In the case they can’t replace you on your pre-booked PHV then you will lose that fare. If you have booked subsequent fares in the evening or next day then you need to cancel those and get a refund.

Refunds
You must give a PHO at least five(5) hours notice to obtain a refund for any pre-booked journey. Anything less then five(5) hours will be dependant on whether the PHO can find another passenger to take your place.

End

Amended 20th October 2011